Remote IT Support for Home Users | CompuTrend

Remote IT Support for Home Users — Fix Your PC or Mac Today

Secure, same-day remote sessions. No shop visits. No hassle.

[Start Remote Session]
 [Submit a Ticket]
Call Now: (386) 854-4479
✔ Encrypted Connection
✔ Pay After Fix
✔ Satisfaction Guaranteed

Don’t haul your computer to a shop. Get expert help at home with secure remote access, clear pricing, and friendly support so you can get back to what matters.

Call: (386) 854-4479  |  Submit a Ticket: [Link to ticket portal]  |  Start Remote Session: [Download Tool]

What We Do

CompuTrend provides on‑demand remote IT services for home users who want quick, professional fixes without the hassle. Whether your PC is slow, malware is blocking you, or a printer refuses to cooperate, our technicians connect securely to your computer, diagnose the problem, and resolve it—usually in a single session.

How It Works (Simple as 1–2–3–4)

  1. Reach Out — Submit a ticket or call us. We’ll confirm your issue and schedule a session.
  2. Secure Remote Access — Download our safe, encrypted tool and grant permission. You stay in control.
  3. We Troubleshoot & Fix — Watch us work or step away—your choice. We’ll keep you updated.
  4. Pay by Card & You’re Done — Pay securely online when the issue is resolved. No hidden fees.

Common Problems We Solve

  • Slow computer performance & tune‑ups
  • Virus/malware/adware removal and protection
  • Error messages & crashes (Windows/macOS)
  • Email issues (Outlook, Gmail, etc.)
  • Printer/scanner & peripheral setup
  • Wi‑Fi connectivity and configuration
  • Software installation & updates
  • Backup configuration and basic recovery
  • Browser pop‑ups & unwanted extensions

Pricing & Plans

Transparent, flat-rate options—no surprises. 

  • Quick Fix — $49
    For small issues (up to 30 minutes): cleanup, settings, minor errors.

  • Standard Session — $98
    Up to 60 minutes: malware removal, printer setup, email repair, app installs.

  • Deep Clean — $147
    Up to 90 minutes: advanced malware removal, performance overhaul, multi‑issue resolution.

OR Choose Unlimited Support:
Home Essentials Plan — $39/mo (1 year contract)

  • Unlimited remote fixes for household devices
  • Priority scheduling
  • Annual PC tune-up
  • Managed antivirus & updates

  • Add‑Ons:

    • Additional 30 minutes: +$39
    • New device setup or data transfer: +$59
    • Backup configuration: +$49

Payment: Credit/debit cards accepted via secure online checkout. No charges until work is completed.

Why Choose CompuTrend

  • Convenience: No trips. We fix it remotely—often same day.
  • Security: Encrypted sessions. You can watch everything we do.
  • Experience: Years supporting home users and small offices.
  • Clear Communication: Plain-English explanations and next steps.
  • Results First: Pay only after the job is done.

Security & Privacy You Can Trust

  • Encrypted Connection: Remote sessions use industry-standard encryption.
  • Permission-Based Access: You initiate and can end the session anytime.
  • No Data Sharing: We only access what’s necessary to fix your issue.
  • Post‑Session Cleanup: We remove our tool (if you prefer) and review security settings.

What You’ll Need

  • A working internet connection (Wi‑Fi or wired)
  • Your computer powered on (Windows or macOS)
  • Basic admin permission on the device (we’ll guide you if unsure)

Frequently Asked Questions

Q: Is remote support safe?
A: Yes. We connect through an encrypted tool with your explicit permission. You can see our actions and end the session any time.

Q: What if the issue can’t be fixed remotely?
A: We’ll tell you quickly. If onsite work is required, we’ll discuss options—and you won’t be charged for unsuccessful remote time.

Q: How long does a typical session take?
A: Many issues are resolved within 30–60 minutes. Complex problems may take longer; we’ll provide an estimate upfront.

Q: Do you work on Macs?
A: Absolutely. We support Windows and macOS for common home-user issues.

Q: Will you see my personal files?
A: Only if necessary to fix the issue (e.g., email settings). We do not browse personal content, and we follow strict privacy practices.

Q: What if I lose connection during the session?
A: We’ll reconnect and continue. If the outage prevents work, we’ll reschedule at no extra charge.

Ready to Get Help?

Submit a Ticket to describe your issue, or Call Us to speak with a technician. We’ll get you a secure link to start the remote session right away.

Call: (386) 854-4479  |  Submit a Ticket: [Link]  |  Start Remote Session: [Download Tool]

Optional: Ongoing Protection (Home Essentials Plan)

If you’d like proactive coverage, ask about our Home Essentials Plan:

  • Managed antivirus & web protection
  • Automatic updates & health checks
  • Priority remote support
  • Annual PC tune‑up
    (Custom pricing—contact us for details.)

Satisfaction Guarantee

If we can’t resolve your issue remotely, you don’t pay for the session. We’ll discuss next steps and options that fit your budget.

Terms & Conditions

By using CompuTrend’s Remote IT Support services, you agree to the following:

  1. Scope of Service
    Remote support is limited to software troubleshooting, configuration, and optimization. Hardware repairs requiring physical access are not included.

  2. Customer Responsibilities

    • Ensure a stable internet connection during the session.
    • Provide accurate information about the issue and grant necessary permissions for remote access.
    • Maintain backups of important data prior to service. CompuTrend is not responsible for data loss during troubleshooting.

  3. Payment & Billing

    • All payments are due upon completion of the remote session.
    • Accepted payment methods: major credit/debit cards via secure online checkout.
    • No charges apply if the issue cannot be resolved remotely.

  4. Privacy & Security

    • Remote sessions are encrypted and permission-based.
    • CompuTrend will not access personal files unless required to resolve the issue.
    • No data will be stored or shared outside the scope of service.

  5. Limitations of Liability

    • CompuTrend is not liable for indirect, incidental, or consequential damages arising from service use.
    • Services are provided “as is” without warranties beyond those stated herein.

  6. Refund Policy

    • If CompuTrend cannot resolve the issue remotely, you will not be charged for the session.
    • Completed sessions are non-refundable unless otherwise agreed in writing.

  7. Termination of Service

    • You may end the remote session at any time.
    • CompuTrend reserves the right to refuse service for security or compliance reasons.